Maintenance & Support
Website / app maintenance is important! Once you have your website / app designed and hosted, you will need to maintain it on an ongoing basis. Next to Advertising & Marketing, website / app maintenance is very important!
What is Maintenance?
Think of it as painting your house, the more attractive it is, the more often it will be visited and noted to others. Good regular maintenance will also keep visitors coming back. As simple a thing as a time stamp on you web / app page, will show the viewer your pages are up-dated regularly. Make your web-site / app attractive and always aim to attract new visitors to it. Maintenance can consist of minor text changes or additions to graphics or a new web-site / app page design or new page content, etc.
Why Hari Krishna Technologies?
Experienced Professionals
The Hari Krishna Technologies’ website / app maintenance team is made up of full / part time professionals each with more than three years of web / app design experience.
Customer Service
Hari Krishna Technologies’ website / app maintenance experts are friendly, courteous, and most importantly, responsive to your web / app maintenance needs. They will always provide an estimate of the number of hours it should take to do the job and notify you by telephone or email upon completion.
Maintenance Policy
We define "Maintenance" as keeping the website / app current. It is not intended to be a new design.
We maintain a current backup, and archive all submitted files for your website / app.
We reserve the right to distinguish between "updates" and "new designs". Changing the navigation, the adding of new pages, graphic changes, buttons, etc. are considered new designs and charged accordingly to our hourly design rate.
It is the client's responsibility to review updates and notify us of any necessary changes that we need to make. There will be no charge for any errors on our part. However, if a change needs to be made due to client error, the regular hourly update fees will be charged. Your rate is calculated on the total time involved in completing the updates. Billing occurs on the 30th day from your contract date every month.
Updates should be provided electronically (by email) as much as possible. Attachments should be in text format (.txt or Word .doc formats are fine). Send digitized pictures in common format such as .jpg, .gif, .ai, .psd, .png, .bmp, etc. Updates may also be sent by postal mail. This will require retyping data or the scanning of photos and will cost more to complete your changes.
Your website / app may be using third-party components. We have no control over what third party sites do and take no responsibility for loss of information due to actions of these sites. Any changes to your site stemming from regulations of these third party components will be billed a t the normal maintenance rate.
Scope of Maintenance Contract
What is included in the Website / app Maintenance Contract is:
We define "Maintenance" as keeping the website / app current. It is not intended to be a new design.
Graphics & Animation Updates – adding, editing and sizing of any pictures / animations to the existing website / app which does not fall under the scope of the layout or actual design of existing website / app.
Website / app Content Updates – adding, editing and/or removing any text or copy on the existing site including any articles, reports, contact information and product or service description.
Script / Program Updates – adding, editing, removing and installing any scripts, programs or software to the existing website / app can be done under the scope of this contract provided it does not change the overall design or look of the site more than 30%. If this will change the existing website / app more than 30% then it would fall under the scope of a New or Redesign Contract.
Complete Monthly Backups – each month your existing website / app will be backed up and saved to our local server.
Services We Offer:
- We monitor your website / app intermittently and upon your request.
- We check for and fix any broken links.
- We check for poor or fading images and replace as required.
- We update your web / app page (static page) Meta tags.
- We list your business with search engines monthly.
- We search for and recommend to you web / app companies for reciprocal linking or affiliating with, that will better expose your company.
- We will test all e-mail accounts (requires you to confirm receipt).
- We will remain in-touch with your server(s) and inform you if any server changes are important to your account.
- We will make minor changes to sentence or paragraph wording (this does not include removing nearly all the text from a page and replacing it with new text).
- Any additional text / alterations or images required or requested will be charged at an hourly rate. (Rs. 550/- per hour). Minimum time charge is half an hour (1/2).
The scope of this contract does not include the following:
Re-design of site – the scope of this contract is limited to maintenance and does not allow for complete or partial redesign of existing site.
Website / app Marketing – the scope of this contract does not include making any changes to existing Meta-tags, Alt-tags, Titles, Keywords or Page Descriptions. These tasks fall under the scope of Search Engine Optimization and require a different contract.
Hari Krishna Technologies’ Website / App Maintenance Plans
Hari Krishna Technologies aims to achieve your preferred standing on the World Wide Web. Hari Krishna Technologies Web / App Maintenance Plans include all the required services for maintaining your website / app at an unmatched price.
PLANS AVAILABLE ARE:
Annual Maintenance Contract, Monthly Maintenance Contract and On Demand Maintenance Contract
Annual Maintenance Contract (AMC)
Payment Terms and Conditions:
Contract will be for a 12 months period, commencing on the day of signing this contract. After a 12 month period, a month by month maintenance plan is available, to meet your company’s ongoing needs. (Cancellation of Contract requires thirty - 30 - days written notice)
AMC Cost:
This contract costs start from ₹2000.00(INR) / $50.00(USD) per year, plus applicable taxes (18% IGST).
Monthly Maintenance Contract (MMC)
Payment Terms and Conditions:
The first month’s payment will be due and payable at the time of signing. Subsequent monthly payments are due every thirty days (30 days) for the balance of the contract period.
MMC Cost:
This contract costs start from ₹200.00(INR) / $5.00(USD) per month, plus applicable taxes (18% IGST).
On Demand Maintenance Contract (ODMC)
This is a regular website / app maintenance contract with additional services and it will be valid for a six (6) month fixed period. It will commence on the day of signing this contract. After a six-month period, you need to renew the contract, to meet your company’s ongoing needs. (Cancellation - or rate increases require thirty (30) days written notice from either party)
Additional Services:
This contract will provide the client with any requested changes to the look, content, and feel of the website / app. We will also, upon request, check and update meta tags, broken links, replace and edit images text and or create new pages and or images and in general provide whatever the client requests. Reasonable consultation time will be included for free
To summarize, On Demand Maintenance Contract includes all work required by the client. This may include a total website / app overhaul, where we the designers, are required to submit any ideas and platforms for a new design or to full-fill the needs or direction of the client.
Domain Registration / Renewal (See Appendix A)
Web / App Hosting (See Appendix B)
Server Installation / Shifting (See Appendix B)
ODMC Cost:
This contract costs start from ₹1500.00(INR) for six month, plus applicable taxes (18% IGST).
An estimate of the cost of providing the requested additional requirement or service or other by the client in writing/email or by telephone discussion will be provided to the client for approval. A firm price will be agreed to by both parties before commencing the services required. 100% of payment must be received before the service is started.
This on demand maintenance contract has an hourly rate slab as follows:
| Required Man Power | Cost / Hour |
| Project Manager / Consultant | ₹600.00 / $15.00 |
| Sr. Web / App Programmer | ₹500.00 / $12.00 |
| Sr. Web / App Designer | ₹500.00 / $12.00 |
| Jr. Web / App Programmer | ₹350.00 / $10.00 |
| Jr. Web / App Designer | ₹350.00 / $10.00 |
RESPONSIBILITY AND RIGHTS:
CLIENT IS RESPONSIBLE TO SUPPLY AND/OR OBTAIN THE RIGHTS AND PERMISSION FOR ANY CONTEXT OR IMAGES TO BE USED ON THE WEBSITE / APP. CLIENT WILL NOT IMPEDE UPON HARI KRISHNA TECHNOLOGIES TO USE "PIRATED" SOFTWARE OR ENGAGE IN ANY MEANS OF PLAGIARISM. CLIENT AND HARI KRISHNA TECHNOLOGIES MUST JOINTLY CLEAR ANY THIRD PARTY INVOLVEMENT IN THE WEBSITE / APP.
HARI KRISHNA TECHNOLOGIES RETAINS THE RIGHT TO DISMEMBER THE WEBSITE / APP IF PAYMENT HAS NOT BEEN RECEIVED, OR THAT THE CLIENT HAS BEEN FOUND IN BREACH OF ANY PART OF THE AGREEMENT. HARI KRISHNA TECHNOLOGIES RETAINS THE RIGHT TO WITHDRAW SERVICES WITHOUT PENALTY IF ANY MORALLY COMPROMISING ACTIVITY IS ASSOCIATED WITH THE WEBSITE / APP – LEGAL OR ILLEGAL. (See Appendix C)
IF THE CLIENT TEMPT HARI KRISHNA TECHNOLOGIES TO VIOLATE THE APPENDIX ‘C’, HARI KRISHNA TECHNOLOGIES WILL HAVE THE RIGHT TO DISCONTINUE THE CONTRACT BY WITHOUT REFUNDING ANY MONEY PAID IN ADVANCE BY THE CLIENT
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