Project Initiation
Work begins only after scope confirmation, required payment, access sharing and availability of content, credentials or technical details needed for the project. Resource allocation itself may be treated as service commencement.
Service Delivery Policy
How we deliver digital projects.
This policy explains our delivery process for websites, web applications, mobile apps, SaaS platforms, integrations, automation and support services.
PlanClear scope
BuildMilestones
LaunchHandover
Delivery SystemPlan. Build. Improve.
Ready01
DiscoveryRequirements and scope
02
ExecutionDesign and development
03
ReleaseTesting and handover
WebAppSaaSSupport
Delivery Timelines
Timelines are estimates unless expressly confirmed as fixed in writing. Delivery may shift due to client delays, change requests, missing content, delayed approvals, payment delays, third-party issues, hosting problems, API limitations or circumstances outside our control.
Communication and Approvals
Project communication may happen through meetings, calls, email, WhatsApp, project management tools or other agreed channels. If the client does not respond within a reasonable time, work may be paused, timelines may change and submitted work may be treated as accepted for billing or closure purposes.
Design and Development
We deliver work in phases such as planning, UI/UX, development, integration, testing and launch. The exact process depends on the approved scope. Technical decisions may be made by our team where needed for performance, security or maintainability.
Revisions and Change Requests
Only revisions expressly included in the agreed scope are covered. New features, design changes, logic changes, content changes, integration changes, rework after approval or scope expansion will be treated as additional work with extra time and cost.
Testing and Acceptance
We perform reasonable practical checks based on the agreed scope. The client must review deliverables promptly. If no written issue is raised within 7 days of delivery or staging access, the work may be considered accepted.
Launch, Handover and Support
Launch and handover are subject to full payment, approvals, third-party readiness and client cooperation. Ongoing maintenance, bug fixes after warranty period, updates, server monitoring, backups and enhancements are covered only under a separate support plan unless expressly included.
No Outcome Warranty
We do not guarantee business results, sales, ranking, traffic, user adoption, app store approvals, uninterrupted third-party services or error-free operation in all environments. Our obligation is limited to delivering the agreed scope with reasonable professional effort.